• How do I place an order?

  Ordering a product from the web site is quick and easy. After you select your item(s), you'll be guided through checkout. If you prefer not to order online, you may place an order via phone.

  Mail Orders: Please create your order online then select "Check out now." Then select your shipping method and print out your "cart" page and send it to 8850 Windfern Rd., Suite 5, Houston, TX 77064. Please do not forget to attach the check with the order form. Orders received without a check will not be processed. Sufficient funds for postage will need to be included in your check. You may do a trial web order or e-mail us with your list of items for an estimated ship cost.

• How much can I order?

                Retail Orders of $200.00 or more require either Money Order or Cashier's Check in advance
                 of Shipment.  Contact us at our Toll Free Number 877-226-6468 for more information.

• Can I change my order at any time?  

• How do I cancel an order?

  Please have your order number at hand, then call our Customer Service department. If your order has not been shipped, we can cancel it.

• Can I add or remove items to an order I've already placed?

  Please have your order number at hand and then call our Customer Service department. If your order has not been packed, we can add or remove items from your order.  Orders that are already packed can not be changed.  However, you can make an additional order.

• I'm having trouble submitting my order, what could be the problem?  

  There are several steps to ensure that your order gets submitted properly:
    1. Make sure you are logged in.
    2. Go to your cart after selecting items.
    3. When you're ready to check out, click "Checkout Now".
    4. Verify that all your address information is accurate.
    5. Select a shipping method.
    6. Enter your credit card information and push "Continue Checkout" (this will take you to a page to review your order - your order is not complete until you do the next step).
    7. Review your order and click "Place Order".
    8. Write down your order number for future reference. 

• What should I do if I receive a wrong order?

  It is very unlikely this would happen as we carefully hand pick and physically inspect each order before it is shipped. But if it does please contact a Customer Service representative so we may correct this immediately.

• How do I know if the items I want are available?

  We update our website regularly. When an item becomes unavailable, we remove it from the website immediately. However if any items become unavailable before our update, you may be contacted via email to offer you an opportunity to make a substitution.

• When will my order ship?

  Please allow us 1 to 3 business days to ship your order. We ship orders Monday - Friday. If you place an order on a weekend day or national holiday it will be processed the next business day.

• How long will it take for my order to arrive?

  It usually takes 4-7 business days to receive the order. This time excludes international orders.

• Can I expedite my order?   I'm sorry that is not an option we can offer.

• Which Carriers do you use?

• Do you offer a wholesale program?

  Yes.  A wholesale program is available to any ministry or organization with a 501c3 tax exempt certificate issued by the IRS or a resale/sales tax license issued by your state.  To apply for our wholesale program, simply go to www.holyshroudfragrance.com, create your account and then send us a copy of your Tax Re-Sale Certificate or 501c3 to info@holyshroudfragrance.com

• Can you send me a catalog through the mail?

  Due to our constantly expanding product line, a printed catalog is not available. We always keep the website current so you may simply print out information from each page on our site. 

• What is your satisfaction guarantee?

  If for any reason you are not completely satisfied with your purchase, simply obtain a return authorization from our Customer Service & return your item(s) for a refund. Refunds exclude shipping and are subject to a 20% restocking fee. 

• How do I return an order?

  All returns require authorization. Please contact Customer Service at 713-896-1859. We will issue you an authorization and details on returning your product(s).  All returns are subject to a 20% restocking fee.  

• When can I expect my refund?

  Usually store credit is given for returns.  Should you require a monetary return, please notate your request with your returned products.  We will process your refund as soon as we receive your returned package. Generally, you may expect your refund within 7-10 business days.